Driving Business Growth With MCUBE – The Best Cloud Telephony Service Provider in India
MCUBE is a leading provider of cloud telephony services that helps businesses drive growth and improve efficiencies.
We help businesses unify their communications for more efficiency and productivity. Our platform allows you to manage all your customer interactions, through voice or text, in a single place.
Our Services
MCUBE Contact Center Solution
Automate your call tracker for a uniform tracking and analysis of all your business calls…
MCUBE IVRS
Implement an effective IVR software that boosts revenue while simultaneously boosting customer experience…
MCUBE Extension
Strengthen your agent availability, inbound business call routing and offer instant response catering…
MCUBE Autodialer
Improve the connect rate of agents with the autodialer services, along with adding more customer engagement…
Toll-Free Number
Expand your market reach with an easily accessible & cost-efficient toll-free number & enrich your business…
MCUBE Softphone Solution
Incorporate your agents with our softphone service for work phones that function on any device from anywhere…
MCUBE Missed Call Service
Keep tabs on your customer engagements by using our missed call service as actionable triggers to…
MCUBE Voice Broadcast
Cut out the hassle of manual outbound voice blast with our automated voice broadcasting service…
MCUBE SMS Campaigns
Designed to meet your message-sending needs with unbeatable reliability, security & the immaculate…
MCUBE WhatsApp Solution
Efficiently manage, streamline & automate your business communications with the WhatsApp business API…
MCONNECT
Welcome to MCONNECT: A one-stop solution to streamline your business’s social media and…
Truecaller
Identify incoming calls and enhance customer trust with Truecaller integration. See caller information like…
MCUBE: Empowering Businesses with Cloud Call Center Services
Introducing MCUBE’s revolutionary unified omnichannel solution for Cloud Call Center Services – the ultimate breakthrough in business communication. Say goodbye to communication hassles and embrace a seamless experience that allows you to focus on your customers. This cutting-edge technology empowers businesses to provide exceptional customer service, improve productivity, and unlock new opportunities for growth.
Solutions We Provide to Our Valued Customers
AI Call Analytics
It allows Artificial intelligence to analyze call data, providing information on customer interactions that can be used for tracking agent performance and all KPIs.
Click To Call
An innovative marketing tool that automates the calling of customer’s number by just clicking on the number. Click to call eliminates the need for manual dialing.
CRM Integration
Streamline your customer relationship by managing your contacts, sales, & marketing all in one place.
Number Masking
Anonymizing participating numbers by connecting the call through a temporary proxy phone number toll-free number service to safeguard sensitive information.
After Call Feedback
Get instant access to our IVR feedback system, which allows customers to give valuable feedback right after a conversation with the agent.
Call Recording
Monitor each call for smooth operations, and record inbound and outbound interactions for reference and training purposes.
Custom Notifications
Now tailor alerts to your specific needs. Set up personalized notifications to receive alerts based on the preferences or activities you choose.
Call Queue
Handles incoming calls that are on hold and queued to be answered. Calls are just standby and waiting for an agent to become free again.
Introducing MCUBE AI Call Analysis
Find Your Customer Emotions & Accelerate Business Growth with MCUBE AI Insights
Post Call Analysis
Customer's Sentimental Analysis
Audio Transcription
Overall Call Emotion
Satisfied Business
Years Of Market Existence
Company Collaboration
Employees
Customer Support
Smart call Management solution with MCUBE
Data Privacy
Data protection and privacy are top priorities at MCUBE. Our platform follows strict guidelines to protect financial information, customer privacy and network connections.
Consistency
We prioritize accuracy across all brands, and services and performance are consistent. Our infrastructure is top notch, secured and reliable for constant communication.
Flexibility
Our services are tailored perfectly to business requirements and are flexible as the needs change. Where we are versatile, it is not a just solutions or features but actually our promise to your excellent performance.
Compliance
MCUBE goes beyond industry standards to ensure compliance with relevant stakeholder and partner legislation.
Global Reachability
Today, we are operating a regional and widespread international presence to accomplish our high objectives. These efforts make sure customers can interact better throughout the way.
Innovation
We aim to turn innovative ideas into reality, developing innovative technologies, applications, and products that enable businesses to operate seamlessly and practically.
Customer Targeting
We aim for a customer-centric business model to prioritize customer satisfaction and drive business success through new opportunities and innovation.
Simplified Integration
Integrating our solutions into your existing CRM is both simple & effective, with easy trackability, no extra hardware installations & better lead management.
Robust Security
We are aligned with ISO 27001:2022 and follow the guidelines as such. One of the more popular independent international security standards. You can find out more here.
Accessibility
Customers can accessible with top management and visit the development center. We have protocols to ensure accessibility from development to implementation.
AI-Driven
MCUBE’s products are AI-driven, and the underlying principle is accessibility, which means every feature in these products can be used by all end-users. We confidently recognize and handle usability challenges from creation to deployment.
Transparency
Completely commercial transparency, no hidden cost. Customers who want to reach out to our accounts team have the privilege to review our billing system as well.
Why MCUBE ?
Advanced Features
Benefit from a rich suite of features including IVR, call routing, call recording, and analytics, enhancing customer service and operational efficiency.
Scalable Solutions
MCUBE offers scalable cloud based telephony services, catering to businesses of all sizes. Grow without the hassle of hardware upgrades and adapt to changing needs.
Reliability and Security
MCUBE guarantees high uptime, data security, and comprehensive compliance features, all contributing to the reliability and adherence to telephony regulations.
Cost Efficiency
Enjoy cost savings with MCUBE’s cost-effective Cloud Based Contact Center solutions, avoiding upfront hardware costs and reducing operational expenses.
INTEGRATE. MANAGE. GROW.
Smartly & Securely
Leadsquared
Salesforce
Meritto
Sell.do
ZOHO
ORACLE
HubSpot
Freshdesk
Bitrix24
Testimonials
So far, it’s a great association with MCUBE. There has been great post-sales support from the MCUBE team, they have been always there when BBD required any kind of support. MCUBE has been prompt in terms of addressing concerns, and always takes extra efforts to meet our ever changing requirements which makes MCUBE different from any other competitors in the segment. We are planning massive growth with MCUBE, which will increase the usage 3x to 4x from the current stage.”
“MCUBE has performed a critical role in organising our communication journey, beginning from cloud telephony integrations to a wide range of connectivity solutions. MCUBE quickly addressed our pain points and implemented solutions that significantly improved the entire communication process. Their efforts have been so impressive that we started receiving fantastic remarks and suggestions from other internal stakeholders. MCUBE has completely streamlined our internal communications.”
MCUBE boosted our trust and confidence in their services and solutions, and then MCUBE was able to resolve all the issues and concerns that the end users had earlier. Then finally, MCUBE helped us improve our call management system. Many of the calls that we were missing out on, and we were not able to respond to earlier we were able to track and respond to them which enabled us to create a better customer experience for our patients.
MCUBE’s telephony services stand out in the tech industry. Their solutions are ahead of the league so agents will concentrate on their present customers, guaranteeing high customer engagement through support, and purpose-driven offering solutions. After-sales services are excellent MCUBE enhances customer satisfaction and stays ahead in the industry.
“Our overall experience is great. MCUBE has calibrated our call monitoring and tracking through their call center facilities and we are very happy about it. It’s very rare that we face any difficulty, but even if we do, MCUBE makes sure to resolve it immediately.”
“MCUBE has helped us in tracking & monitoring the calls by which our admission percentage has increased along with the efficiency of the workforce. The best part is the call recording that assists us in understanding the concerns of the students. We do not miss or skip any of the calls from students or parents improving our potential lead rate.”
Video Testimonials
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Our Branches
Bangalore
Tapaswiji Info Park, 184/185, EPIP Zone Whitefield Rd, Kundalahalli, Brookefield, Bengaluru, Karnataka-560066
Pune
4, Yogiraj Apartment, Opp. Balewadi Phata, Baner, Pune,
Maharashtra–411045
Chennai
3365, VAIBOGH, 5th Link Street, Old Mahabalipuram Rd, Nehru Nagar, Perungudi, Chennai, Tamil Nadu-600096
Noida
736, B Block Ithum Tower, Sector 62 Near Electronic City metro station, Noida–201309
Mumbai
A/601 Jay shri Krishna Darshan Building, opp. Vedant School, Nr. GCC club, Hatkesh, Mira Road (E), Mumbai-401107
Hyderabad
Ethyork Coworking Spaces Pvt Ltd, CLOwork, 103, New Mark House, Patrika,Nagar, Hitech City,Hyderabad, Telangana-500081
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FAQs
What are some common use cases for cloud based services?
Cloud based sevices has numerous common use cases, including call centers, customer service, remote teams, virtual phone systems, automated messaging, appointment reminders, interactive voice response (IVR), conferencing, and seamless integration with online platforms for e-commerce businesses.
Can I integrate my CRM with MCUBE cloud telephony?
Yes, customer relationship management (CRM) software can also be integrated with MCUBE Cloud telephony. It enables businesses to track and analyse customer interactions.
Does MCUBE cloud telephony have Click2Call API?
Yes, MCUBE offers click-to-call API. It enhances user experience, improves response times, and streamlines communication processes, ultimately enhancing customer satisfaction and business efficiency.
How can I benefit from using MCUBE?
MCUBE offers a comprehensive range of cloud telephony services that can significantly benefit any business. MCUBE’s services empower businesses with efficient and cost-effective communication solutions, enhancing customer satisfaction and operational efficiency.
How to get MCUBE cloud call center Solutions?
To acquire MCUBE Cloud call center Solutions, you can visit MCUBE’s official website and explore its offerings. Contact the sales team or fill out the form to express your interest. We will guide you through the process of selecting and implementing the cloud telephony solutions that best fit your business requirements.
What kind of businesses can use cloud telephony services?
Cloud telephony services is suitable for various businesses, including SMEs, startups, call centers, e-commerce, professional service providers, healthcare, educational institutions, and remote teams. It offers cost-effective communication, enhances customer service, facilitates remote collaboration, and streamlines operations.
From small businesses to large enterprises, any organization that values efficient communication can benefit from the flexibility, scalability, and advanced features provided by cloud telephony solutions.
What is Call Recording analytics, and how is it beneficial?
Call Recording analytics is a feature that you can record interactions on calls and analyse every call to easily identify your top-performing agents, and track sales conversion rates, which will help businesses improve overall customer service.
How to use a softphone?
step 1- First need to download & install the softphone software on your computer or mobile device
Step 2- Then, open the application and enter your credentials. Or register for an account if required.
Step 3- Configure the softphone by entering the necessary settings.
Step 4- Now, you can use the softphone to make and receive calls by selecting the contact from your address book or manually entering the phone number.
You can also access features like voicemail, call history, and contacts within the softphone application.
