Driving Business Growth With MCUBE – The Best Cloud Telephony Service Provider in India

MCUBE is a leading provider of cloud telephony services that helps businesses drive growth and improve efficiencies.

We help businesses unify their communications for more efficiency and productivity. Our platform allows you to manage all your customer interactions, through voice or text, in a single place.

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Our Services

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MCUBE: Empowering Businesses with Cloud Contact Center Services

Introducing MCUBE’s revolutionary unified omnichannel solution for Cloud Contact Center Services – the ultimate breakthrough in business communication. Say goodbye to communication hassles and embrace a seamless experience that allows you to focus on your customers. This cutting-edge technology empowers businesses to provide exceptional customer service, improve productivity, and explore new growth opportunities.

Solutions We Provide to Our Valued Customers

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AI Call Analytics

It allows artificial intelligence to analyze the call data, providing information on customer interactions that can be used to track agent performance and all KPIs.

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Click To Call

An innovative marketing tool that automatically calls a customer’s number by just clicking on the number. Click-to-call eliminates the need for manual dialling.

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CRM Integration

Streamline your customer relationship by managing your contacts, sales, & marketing all in one place.

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Number Masking

Anonymizing participating numbers by connecting the call through a temporary proxy phone number toll-free number service to safeguard sensitive information.

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After Call Feedback

Get instant access to our IVR feedback system, which allows customers to give valuable feedback right after a conversation with the agent.

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Call Recording

Monitor each call for smooth operations and record inbound and outbound interactions for reference and training purposes.

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Custom Notifications

Now, tailor alerts to your specific needs. Set up personalized notifications to receive alerts based on the preferences or activities you choose.

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Call Queue

Handles incoming calls that are on hold and queued to be answered. Calls are just standby and waiting for an agent to become free again.

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Find Your Customer Emotions & Accelerate Business Growth with MCUBE AI Insights

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Post-call summary

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Dead-air detection

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Audio transcription

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Sentimental analysis

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Satisfied Business

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Years Of Market Existence

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Company Collaboration

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Employees

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Customer Support

Smart Call Management Solution with MCUBE

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Data Privacy

At MCUBE, data protection is our priority. We follow strict guidelines to safeguard financial information, customer privacy, and network security.

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Consistency

We ensure accuracy and reliability across all services. Our top-tier infrastructure guarantees seamless and secure communication.

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Flexibility

Our solutions adapt to evolving business needs. We go beyond features—delivering a promise of enhanced performance.

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Compliance

MCUBE exceeds industry standards, ensuring full compliance with regulations for all stakeholders and partners.

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Global Reachability

With a strong regional and international presence, we enable seamless global interactions for businesses.

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Innovation

We turn ideas into reality by developing advanced technologies that enhance business operations and efficiency.

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Customer Targeting

Our customer-centric approach drives satisfaction, business growth, and new opportunities through innovation.

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Simplified Integration

Easily integrate MCUBE solutions into your CRM—no extra hardware, better lead management, and full trackability.

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Robust Security

Aligned with ISO 27001:2022, we uphold global security standards to protect your data and business operations. Click here.

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Accessibility

We ensure open access to top management and our development centre, maintaining transparency at every stage.

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AI-Driven

MCUBE’s AI-powered products prioritize accessibility, ensuring seamless usability for all end users.

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Transparency

No hidden costs. Customers can access our billing system and reach out to our accounts team anytime.

Why MCUBE ?

Advanced Features

Benefit from a rich suite of features, including IVR, call routing, call recording, and analytics, enhancing customer service and operational efficiency.

Scalable Solutions

MCUBE offers scalable cloud-based telephony services that cater to businesses of all sizes. Grow without the hassle of hardware upgrades and adapt to changing needs.

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Reliability and Security

MCUBE guarantees high uptime, data security, and comprehensive compliance features, all contributing to the reliability and adherence to telephony regulations.

Cost Efficiency

Enjoy cost savings with MCUBE’s cost-effective Cloud-Based Contact Center solutions, avoiding upfront hardware costs and reducing operational expenses.

INTEGRATE. MANAGE. GROW.

Smartly & Securely

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Testimonials

Video Testimonials

Trusted By Top Businesses

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"MCUBE assists Big Basket Daily in building an Operative & Effective Communication System: An Overview. Big Basket has created a market prominence as one of the leading online grocery delivery services in India. With its convenient and user-friendly"
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"MCUBE’s call centre solution is used by the Ramaiah Memorial Hospital. This solution scaled up the 100% increase in visibility and 30% of higher improvement in productivity almost immediately after deployment."
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“Our overall experience is great. MCUBE has calibrated our call monitoring and tracking through their call center facilities and we are very happy about it. It’s very rare that we face any difficulty, but even if we do, MCUBE makes sure to resolve it immediately."
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Our Branches

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Bangalore

Tapaswiji Info Park, 184/185, EPIP Zone Whitefield Rd, Kundalahalli, Brookefield, Bengaluru, Karnataka-560066

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Pune

4, Yogiraj Apartment, Opp. Balewadi Phata, Baner, Pune,
Maharashtra–411045

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Chennai

3365, VAIBOGH, 5th Link Street, Old Mahabalipuram Rd, Nehru Nagar, Perungudi, Chennai, Tamil Nadu-600096

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Noida

736, B Block Ithum Tower, Sector 62 Near Electronic City metro station, Noida–201309

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Mumbai

A/601 Jay shri Krishna Darshan Building, opp. Vedant School, Nr. GCC club, Hatkesh, Mira Road (E), Mumbai-401107

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Hyderabad

Ethyork Coworking Spaces Pvt Ltd, CLOwork, 103, New Mark House, Patrika,Nagar, Hitech City,Hyderabad, Telangana-500081

Explore more about Cloud Telephony

FAQs

What are some common use cases for cloud based services?

Cloud based sevices has numerous common use cases, including call centers, customer service, remote teams, virtual phone systems, automated messaging, appointment reminders, interactive voice response (IVR), conferencing, and seamless integration with online platforms for e-commerce businesses.

Can I integrate my CRM with MCUBE cloud telephony?

Yes, customer relationship management (CRM) software can also be integrated with MCUBE Cloud telephony. It enables businesses to track and analyse customer interactions.

Does MCUBE cloud telephony have Click2Call API?

Yes, MCUBE offers click-to-call API. It enhances user experience, improves response times, and streamlines communication processes, ultimately enhancing customer satisfaction and business efficiency.

How can I benefit from using MCUBE?

MCUBE offers a comprehensive range of cloud telephony services that can significantly benefit any business. MCUBE’s services empower businesses with efficient and cost-effective communication solutions, enhancing customer satisfaction and operational efficiency.

How to get MCUBE cloud call center Solutions?

To acquire MCUBE Cloud call center Solutions, you can visit MCUBE’s official website and explore its offerings. Contact the sales team or fill out the form to express your interest. We will guide you through the process of selecting and implementing the cloud telephony solutions that best fit your business requirements.

What kind of businesses can use cloud telephony services?

Cloud telephony services is suitable for various businesses, including SMEs, startups, call centers, e-commerce, professional service providers, healthcare, educational institutions, and remote teams. It offers cost-effective communication, enhances customer service, facilitates remote collaboration, and streamlines operations.

From small businesses to large enterprises, any organization that values efficient communication can benefit from the flexibility, scalability, and advanced features provided by cloud telephony solutions.

What is Call Recording analytics, and how is it beneficial?

Call Recording analytics is a feature that you can record interactions on calls and analyse every call to easily identify your top-performing agents, and track sales conversion rates, which will help businesses improve overall customer service.

How to use a softphone?

step 1- First need to download & install the softphone software on your computer or mobile device

Step 2- Then, open the application and enter your credentials. Or register for an account if required.

Step 3- Configure the softphone by entering the necessary settings.

Step 4- Now, you can use the softphone to make and receive calls by selecting the contact from your address book or manually entering the phone number.

You can also access features like voicemail, call history, and contacts within the softphone application.