MCUBE Softphone Solution
Turn any device into a business phone with a fully hosted, secure & collaborative solution that brings together all your business and customer communications on one easy-to-use platform.
Instantly adding presence, functionality and reach to your business with our web-based platform designed for ease of use so that you can get started quickly and without any hassle.
Relinquish your business with our softphone solution & experience seamless communication
MCUBE Softphone Service allows contact center agents to make and receive phone calls using a computer or mobile device rather than a traditional telephone. This type of service is often used in the context of a system designed to manage customer interactions and communications across various channels, including phone, email, chat, and social media. Our Contact Center Softphone Solution enables agents to work from any location with an internet connection, as long as they have the appropriate software and hardware. This can be especially useful for organizations that have a distributed workforce or that need to support remote work.
Key Features of Softphone Solution
Some of the features that are commonly offered by MCUBE’s Softphone Service includes:
WebRTC
Make and receive phone calls using an internet connection rather than a traditional phone line.
Multi-Line Support
Handle multiple calls at the same time, either by using multiple phone lines or through call waiting.
Integration With Other Applications
Integrate with contact center software, CRM or customer service platforms, & other external APIs to provide a seamless experience.
Auto Answer
Place calls on hold and transfer them between agents or to other phone numbers flawlessly.
Hybrid Mode
A list of frequently called numbers that can be dialed with a single click.
Call Recording
Record calls for training, quality assurance, or compliance purposes.
Call History, Voicemail & Text Messaging
Access a record of past calls, listen to voicemail messages & send and receive text messages using the softphone.
Audio Conferencing
Hold audio conferences with multiple participants.
Benefits of Softphone Solution
There are several benefits of using MCUBE Softphone service:
Cost-effective
MCUBE softphone can be used on a computer or mobile device, eliminating the need for a physical phone. This means that users do not need to purchase a separate phone or phone line, which can be cost-effective for businesses.
Flexibility
With our contact centre softphone solution, users can make and receive calls from any device that has internet access, giving them the flexibility to work from any location.
Improved Productivity
Softphones allow users to access multiple communication tools, such as voicemail, conference calling, and call forwarding, from a single interface. This can improve productivity by streamlining communication and eliminating the need to switch between multiple applications.
Enhanced security
MCUBE Softphones often come with built-in security features, such as encryption and authentication, to protect against unauthorized access and protect sensitive information.
Scalability
Our Softphones can be easily scaled up or down to meet the changing needs of a business, making them a flexible and cost-effective solution for companies of any size.
User-Friendly
We offer a user-friendly and easy to set up softphone software, making them a convenient and accessible solution for users of all skill levels.
Integration
MCUBE’s SMS service can be integrated with your existing CRM or marketing platforms, allowing you to streamline your communication efforts.
Compatibility
MCUBE Softphones are compatible with a variety of devices, including computers, tablets, and smartphones, making it easy for users to communicate and collaborate on the go.
