Our contact center solution streamlines your operations, enhances agent productivity, and ensures seamless communication across channels. Experience the power of our call center software today and revolutionize your customer support experience.
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Key Features We Offer
The MCUBE Contact Center Solution empowers businesses by analyzing trends and patterns in phone calls, enabling them to enhance sales and marketing efforts for increased revenue.
With features like call tracking analytics, call recording, systemic call distribution, call monitoring, and detailed analytics reports, MCUBE Contact Center Solution provides comprehensive tools to optimize contact center operations.
Live Call Tracking
Live call tracking can be particularly useful for businesses that rely on phone calls as a primary means of communication. It allows businesses to track phone calls made to and from their company in real-time. Live call tracking enables businesses to gather valuable data about their phone calls, including the caller’s location, the duration of the call, and any information that was provided during the call. This data can be used to improve customer service, optimize marketing campaigns, and identify areas for improvement within the business.
Sticky Agent
This feature allows you to route calls to the same agent. For example, if a customer calls and an agent has received the call earlier, then if this feature is activated, all the calls from this customer will be routed to the same agent station. This minimizes the customer’s dismay in dealing with various agents every time they call and maximizes both customer retention and customer satisfaction level.
Multiple Call Distribution
This enables you to use four different routing rules, namely sequential, weighted, priority, and parallel. Sequential routing allows even distribution of all inbound calls among the available agents. Weighted routing allows you to direct some percentage of the total inbound calls to a particular agent. Priority-based routing enables you to route all inbound calls to tenured executives first and then to others. The parallel routing technique redirects the inbound calls to three random agents at once based on their availability.
Call Recording
Capture the audio of every telephonic conversation for the purpose of documenting the conversation or for later reference. MCUBE allows you to record all the inbound calls, which can be easily retrieved anywhere and anytime. It offers the capability of categorizing call recordings based on several different criteria, including duration of the calls, time, date, agent name, etc. Call recording can be useful in a variety of situations, such as for customer service, training, or legal compliance. It also helps in boosting sales conversions, ensuring superior customer satisfaction.
Call Barging & Call Whispering
Call barging allows a supervisor or manager to enter an ongoing call between two other parties without the need to hang up and/or call back. Call whispering allows the supervisor or manager to listen quietly to the calls without the other parties being aware and provide assistance to agents without disrupting the conversation. Both calls barging and call whispering can be useful tools for managing customer interactions and ensuring that calls are handled effectively.
Sticky Customized Voice Notification
Businesses can create their own voice messages using text-to-speech technology or by recording their own voices. These messages can then be triggered by certain events or actions, such as a customer placing an order or a support ticket being opened. This can be used for a variety of purposes, such as providing automated customer service, sending out important notifications or alerts, and even conducting surveys. By using personalized voice messages, businesses can make their communication with customers feel more human and engaging, which can lead to increased customer satisfaction and loyalty.
Seamless CRM Integrations
MCUBE offers numerous customer relationship management (CRM) tool integrations that help businesses to centralize customer data, make it more accessible to relevant employees, manage interactions with potential as well as existing customers, and track & respond to customer inquiries in real-time. Our contact centre solution, once integrated with these CRM platforms, offers more efficient and effective communication with customers creating targeted marketing campaigns and sales strategies that are more likely to be successful, enabling businesses to better manage and understand their customers, improve communication and customer service, and drive sales and marketing efforts.
Call Reporting and Analytics
Provides insights into call volume, wait times, and other metrics to understand how the contact centre is performing. It is the dedicated process of collecting and analyzing data to gain insights into the performance and efficiency of the system, as well as the effectiveness of communication with customers. In addition to traditional call metrics, call reporting and analytics can also include data on customer interactions, such as the types of questions or issues that are most commonly raised during calls.
Benefits You Enjoy
A coherent & well-structured contact centre solutions such as MCUBE’s can provide numerous benefits to businesses, including increased customer satisfaction and loyalty, improved efficiency and productivity, and the ability to handle a larger volume of customer interactions. These solutions can also enable businesses to gather valuable customer feedback and insights, which can be used to improve products and services.
Here are few of the major advantages of integrating our contact center solution to your business communication system
Enhanced Data Management
MCUBE’s contact centre solution can provide a comprehensive view of customer interactions, allowing businesses to track and analyze customer behaviour, preferences, and feedback. This can help businesses to identify patterns, trends, and issues that may require attention and take steps to address them.
Improved Communication
Our contact centre solution can facilitate better communication between businesses and their customers by providing a range of communication channels, such as phone, email, chat, and social media. Makes it easier for customers to reach out for assistance and allows businesses to respond to customer inquiries and feedback promptly and conveniently.
Increased Flexibility
MCUBE’s contact centre can be easily customized and scaled to meet the changing needs of a business. For example, businesses can add or remove staff or adjust routing rules to handle fluctuations in customer demand. This can help businesses to be more responsive to customer needs and ensure that they have the resources they need to provide excellent customer service.
Increased Efficiency
Our contact centre solution can streamline handling customer interactions, leading to increased efficiency and productivity. For example, automation and self-service options can reduce the time and resources needed to handle routine inquiries, freeing up staff to focus on more complex or high-priority issues.
Improved Customer Service
Improve the quality of customer service by providing a centralized location for customer inquiries and complaints with MCUBE’s contact centre solution. This allows businesses to efficiently handle a large volume of customer interactions and ensure that each customer receives timely and accurate information.
Reduced costs
MCUBE Contact centre solutions can help reduce costs by automating routine tasks and enabling businesses to handle more interactions with fewer resources. This can help improve the bottom line and increase profitability.
Satisfied Business
Years Of Market Existence
Company Collaboration
Team Members/Employees
Customer Support
Discover the future of customer service with our innovative cloud contact center solutions. Our virtual call center platform, powered by cutting-edge cloud technology, revolutionizes the way businesses handle customer interactions. Say goodbye to traditional call center setups and embrace the flexibility of a cloud contact center. With our scalable infrastructure, you can seamlessly manage customer inquiries, streamline call routing, and leverage real-time analytics for data-driven insights. Experience the power of our cloud contact center and take your customer service to new heights.
Introducing MCUBE – Your Trusted Cloud Telephony Partner. Enhance your business communication with MCUBE, a leading provider of contact center solutions. Our advanced call center software and virtual call center solution empower businesses to deliver exceptional customer service and streamline operations. Revolutionize your contact center with MCUBE’s innovative technology and experience the difference in customer engagement and operational efficiency.
Boost productivity and optimize customer interactions with MCUBE’s feature-rich call center solutions. Our comprehensive suite of tools, including virtual call center capabilities, ensures seamless communication across channels. From intelligent IVR systems to voice broadcasting and call tracking, MCUBE provides the cutting-edge solutions you need to take your contact center to new heights.
Our Valued Customers
Client Review
So far, it’s a great association with MCUBE. There has been great post-sales support from the MCUBE team, they have been always there when BBD required any kind of support. MCUBE has been prompt in terms of addressing concerns, and always takes extra efforts to meet our ever changing requirements which makes MCUBE different from any other competitors in the segment. We are planning massive growth with MCUBE, which will increase the usage 3x to 4x from the current stage.”
“MCUBE has performed a critical role in organising our communication journey, beginning from cloud telephony integrations to a wide range of connectivity solutions. MCUBE quickly addressed our pain points and implemented solutions that significantly improved the entire communication process. Their efforts have been so impressive that we started receiving fantastic remarks and suggestions from other internal stakeholders. MCUBE has completely streamlined our internal communications.”
MCUBE boosted our trust and confidence in their services and solutions, and then MCUBE was able to resolve all the issues and concerns that the end users had earlier. Then finally, MCUBE helped us improve our call management system. Many of the calls that we were missing out on, and we were not able to respond to earlier we were able to track and respond to them which enabled us to create a better customer experience for our patients.
MCUBE’s telephony services stand out in the tech industry. Their solutions are ahead of the league so agents will concentrate on their present customers, guaranteeing high customer engagement through support, and purpose-driven offering solutions. After-sales services are excellent MCUBE enhances customer satisfaction and stays ahead in the industry.
“Our overall experience is great. MCUBE has calibrated our call monitoring and tracking through their call center facilities and we are very happy about it. It’s very rare that we face any difficulty, but even if we do, MCUBE makes sure to resolve it immediately.”
“MCUBE has helped us in tracking & monitoring the calls by which our admission percentage has increased along with the efficiency of the workforce. The best part is the call recording that assists us in understanding the concerns of the students. We do not miss or skip any of the calls from students or parents improving our potential lead rate.”
Trust in MCUBE’s reliable and scalable cloud telephony platform to transform your contact center into a customer-centric powerhouse. Upgrade your contact center with MCUBE’s industry-leading call center software. Experience the benefits of a virtual call center that offers flexibility, scalability, and simplified management. Discover how MCUBE’s contact center solutions can revolutionize your business today.
