Traditionally, phone numbers were tied to a physical location, specific phone, device, or office. These phone numbers were designed to work for a single phone that is physically connected via a public switched telephone network (PSTN). In cases where businesses need to have more than one phone number, they either have to add a new phone number or an on-premises PBX for routing calls.
Traditional business phone systems require hosting a PBX system, a switchboard, clunky equipment, and telephone lines that become complex and expensive over time. The emergence of Virtual Numbers has paved the way to overcome the limitations of traditional phone numbers.
Unlike standard phone numbers, virtual phone numbers are flexible and are not physically bound to a location, phone line, or device.
What is a Virtual Number?
Virtual Number is also known as Direct Inward Dialing numbers (DIDs) or Access Numbers, which do not require any physical line or hardware to make and receive calls.
A virtual phone number is often employed to route calls to the user’s actual phone number, incoming calls forwarding to multiple phones, and enable long-distance service without incurring long-distance charges.
Let’s look at how your business can benefit from using virtual numbers
Connect multiple business locations with one business number. For businesses with multiple office branches, a virtual number can act as a bridge to unite distributed staff.
You can route calls based on the caller’s location to your office’s nearest location or remote working employees.
Worldwide Local Presence
Businesses can deploy virtual Numbers based on the area code in different cities or states, allowing foreign companies to establish a local presence where they’re not physically located while reducing the cost of your incoming calls.
Customers are more likely to make and receive calls from local numbers whose area codes they recognize.
Measure and Optimize Sales, Marketing, Or Advertising Campaign Performance
You must measure the effectiveness of the sales, marketing, or advertising campaigns with the right metrics for better ROI. You can assign a unique virtual phone number to each campaign you are running.
Based on the reports generated on each campaign, businesses can make data-driven decisions to achieve their business objective.
Direct Inward Dialing
Businesses can assign each employee their virtual phone number, and with the aid of Direct Inward Dialing (DID), they can route calls directly to their extension. DID allows callers to skip a queue and ring directly someone they want to get in touch with.
Reliability and Affordability
Virtual Numbers are becoming quite popular among businesses and individuals and are on the rise due to their secure, reliable, scalable, cost-effective off-premises technology services.
You can port your existing business number into a new virtual service. While business expands, you can pick new numbers or swap out old ones as per your business requirements.
IVR Integration for Better Customer Support
It has a feature with an Interactive Voice Response (IVR) system, which allows the business to enhance customer service. Customers can input information to allow calls to be routed automatically.
For instance, for telephonic conversations, the callers may navigate along an automated system and connect them directly to sales, support, or accounting departments without human operator intervention.
Turning Unplanned Downtime Into Business Continuity
This will help maintain business continuity in the event of unexpected circumstances. Regardless, the calls can be forwarded to different business centers, cell phones, or even other company offices.
This greatly minimizes disruptions and allows to keep the communication channels open and customer trust intact in challenging times.
Opportunities for Branding by Custom Greetings
Another special benefit of a virtual number is the ability to add a custom voicemail greeting or a hold message. This includes the name of your business, tagline, or promotional or marketing content, all of which build your brand identity.
Such an efficient touch won’t only make your brand stronger but will also leave the best impression on your customers.
VoIP Technology Helps Save More
Most of the time, virtual numbers employ Voice over Internet Protocol (VoIP), which literally cuts costs compared to traditional phone lines. Virtual numbers are usually cheaper than traditional ones as there are no long-distance charges, hardware costs, or set-up fees by businesses — making them a solidly economical solution for expanding companies.
Business Owner and Employee Confidentiality
Keeping track of your numbers with this, you can have a degree of privacy because it prevents your own business owners and employees from seeing your numbers.
Easy Setup and Management
A virtual number is much more convenient to set up and operate than a traditional phone system, as it can take a long time to configure and require significant hardware. In fact, many providers go a step further by supplying intuitive dashboards through which businesses can adjust settings, view call logs, as well as optimize call flows in a few simple clicks.
This allows business managers to take ownership and less absolute reliance on IT teams.
So, virtual numbers are not just a good alternative to normal phone systems — they are a smart solution to the needs of a modern business.
With the promise of affordability, better scalability, and improved customer experiences, they’re quickly becoming a must-have tool for businesses seeking to remain competitive.
Conclusion
Virtual Numbers enable businesses to quickly broaden their reach, route and forward calls, and improve Customer Experience, thereby benefiting businesses.
If you are looking to add a Virtual Number to your company and are confused, contact us today at conatct@mcube.com to get a for your business.
