MCUBE IVRS
Empower your business with automated customer service, improved efficiency & streamlined customer interactions.
Get the most out of your customer interactions & provide a seamless and personalized customer experience with our powerful IVRS solution.
Our advanced IVR software elevates customer experience & call handling efficiently
MCUBE IVRS is an automated interactive communication system that integrates seamlessly with any extension, CRM platform or contact center solution suite to connect with customers through a series of pre-programmed interactions.
It is a powerful and feature-rich interactive voice response (IVR) system that allows businesses to automate and manage their incoming phone calls. With MCUBE IVR, you can route calls to the appropriate department or individual, provide information to callers through pre-recorded messages, and even collect input from callers using touch-tone keypad inputs. IVR systems are often used in contact centers and businesses to improve customer service by providing automated phone menus and routing calls to the appropriate department or agent.
IVR solutions can also be used for tasks such as taking payments, providing account information, and gathering information from customers. With IVR, businesses can improve their efficiency, reduce wait times for customers, and provide a better overall experience. MCUBE’s IVR is suitable for both new as well as established businesses. MCUBE IVR enables the use of pre-recorded greetings or menu options as well.
Key Features of IVRS
Some key features of MCUBE IVR Solution include:
Multi-Level IVRS
Records greetings, and provides updates about promotions and upcoming events, creating a positive impression. Reduces call waiting and frequent hang-ups.
Pre-Recorded Messages
Allows you to record and playback pre-recorded messages to provide information to callers. Provide information about your business hours, services, or products, or give directions to your location.
Customizable Call Routing
Set up customized call routing rules to ensure that calls are always routed to the right agent or department. So your customers can always get help when they need it.
Virtual receptionist
This automated service can answer calls and provide pre-recorded information or transfer calls to the appropriate person or department.
Benefits of using IVR Services
The benefits of using MCUBE IVR Solution are numerous, including:
Scalability
MCUBE’s IVRS is designed to be scalable, so it can grow with your business. Whether you have a small business with just a few employees, or a large enterprise with hundreds of employees, MCUBE IVR can handle your call volume and provide the features you need.
Cost Savings
MCUBE’s IVR systems can handle a high volume of calls simultaneously, reducing the need for a large number of operators. This can lead to significant cost savings for businesses.
Improved Efficiency
Our IVRS solution can handle calls quickly and efficiently, allowing customers to access the information or services they need without the need to wait on hold.
Increased Customer Satisfaction
With MCUBE’S IVRS can provide personalized and accurate information, which can improve the overall customer experience.
Increased Convenience
With our IVR solution, customers can access information or services at any time, without the need to wait for business hours.
Improved Data Collection
MCUBE IVRS can collect valuable data on customer interactions, which can be used to improve business operations and decision making.
FAQs
What are the features of good IVRs?
An effective Interactive Voice Response System (IVRS) offers smooth call routing, tailored menu choices, speech recognition, multi-language support, effective contact handling, speedy issue resolution, and integration possibilities for improved customer engagements and streamlined communication.
What is an IVR and how does it work?
IVR stands for Interactive Voice Response. It is an automated phone system that uses text-to-speech technology or prerecorded messages along with a dual-tone multi-frequency (DTMF) interface to engage callers and provide them the opportunity to contribute and access information without the need for a live agent.
To communicate with callers, an Interactive speech Response (IVR) system employs pre-recorded speech instructions and touch-tone keypad input. The IVR offers alternatives through voice menus when a caller dials a number (for example, “Press 1 for sales, 2 for support”).
In order to choose an option, the caller must press the correct key. The IVR analyzes the input, connects the caller to a live person or sends the call to the proper department, depending on what information is needed. It can also retrieve and give customized information by integrating with databases or other systems.
What are the different types of IVR systems?
There are many different types of IVR systems. They are:
Inbound IVR: Handles incoming calls, displays menu options, and directs callers to the proper departments or resources.
Outbound IVR: Starts automated outbound calls for things like notifications, surveys, and appointment reminders.
Hosted IVR: IVR that is hosted is run and managed by a third-party source, negating the requirement for hardware and software that must be installed on-site.
Cloud IVR: however cloud infrastructure allows for more scalability, flexibility, and management ease.
Outbound Dialer IVR: Automatically dials numbers and plays pre-recorded messages; frequently used for reminders, notifications, and sales.
Inbound/Outbound Blended IVR: Handles a variety of client interactions by combining incoming and outbound capabilities.
How can I get MCUBE IVR Services?
To get the MCUBE IVR system with ease:
1- Visit our official website web.mcube.com
2- Talk to our sales team about your unique needs.
3- Utilize our cutting-edge IVR technology to enhance consumer interaction, automation, and call routing.
4- Improve your business communication with the effective and programmable IVR system from MCUBE.
How will MCUBE IVR enhance the customer experience of your business?
MCUBE IVR offers seamless interactions, and enhances the client experience. It guarantees speedy problem resolution with customized menus and automated call routing. Customized greetings and available at all times increase engagement. Accurate information is provided through database integration. Customers are satisfied when there are fewer wait times and effective self-service options. Use MCUBE IVR to elevate your company for better customer interactions and loyalty.
What type of businesses should use IVR service?
IVR services are advantageous for businesses of all sizes looking to improve operational effectiveness and customer service. IVR can be used by businesses in the healthcare, e-commerce, financial, telecommunications, and support centers to handle high call volumes, expedite interactions, and offer individualized experiences, increasing client engagement and satisfaction.
Does MCUBE provide a free trial?
No. MCUBE does not provide a free trial. But MCUBE does provide a FREE DEMO.
What does it mean by Hosted IVR?
Hosted IVR is a cloud-based solution where the infrastructure is managed by a different supplier. It provides scalability, simple installation, and upkeep, which lessens the requirement for on-site hardware. Without demanding significant IT resources, businesses are able to set up interactive voice response systems that enhance customer service, call handling, and operational efficiency.
How does IVR call flow work?
The set up prompts and inputs that you expect callers to make before interacting with a live person is referred to as an IVR call flow. It operates as a flowchart that flows out to assist callers to reach where they are going. The Interactive Voice Response phone system manages inbound call transfers rather than a real person.
What is IVR Virtual Receptionist?
IVR, often known as a “auto-assistant,” “auto-attendant,” or “virtual receptionist,” is a tool that automates, enhances, and routes incoming calls depending on predetermined rules that you provide.
