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Whitepapers

whitepaper img2 01 scaled | MCUBE

    Advantages of Toll-Free Number for Business

    Componets of Contact Center Solution

    Features of Click to Call Service

    Autodialer Service for Business Contact Centre

    Introduction to Softphone Solution

    IVR Automation in Healthcare

    What exactly is MCUBE’s Toll-Free Number?

    Our toll-free number is not just a business dialling number meant for communication but a smart way to drive maximum engagement rate & building brand loyalty. Not to mention the free of cost communication channel that is provided to the customers that assists in easy accessibility to your company & better customer satisfaction.

    What makes Toll-Free Number Imperative for your Business?

    Consistent Availability of your Business – Being available for the customer at all hours of the day can enhance customer trust & reliability as well as make them feel valued heard.

    Boosting Employee Productivity – Your business flourishes better when employee productivity is maximised. With toll-free number & proper integration redundant work is reduced saving employee time while focusing on productivity.

    Establish National/International Presence – A global presence is every business’s ultimate goal but creating it can be tedious. Not anymore! A toll-free number facilitates customers across the globe to resolve their queries and get in touch with you in just few minutes.

    Personalised Welcome for Customers – Who does not love to be greeted as soon as they try to connect a call? Give your customers the warmth of personalised greeting rather than making them listen to ringing tones or engaged sounds.

    How to Avail the Toll-Free Number from MCUBE?

    Actually, getting the toll-free number for your business is quite fast & simple process. Just follow these 3 steps & expand your business today.

    1. Call our toll-free number 1800 419 2202 & get in touch with our sales rep.
    2. Book your toll-free number with our agent
    3. Customise & forward all your agent numbers to the toll- free number.

    A UNIFIED CLOUD CONTACT CENTRE SOLUTION

    For A Complete Business Communication Experience! Get the ceaseless benefits of

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    Instantaneous Call Routing

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    Instantaneous Call Routing

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    Seamless Business Tools Integration

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    Smart Click to Call Feature

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    Multi-level IVR Services

    What is our Click To Call Service?

    Turn every simple click into a revenue generating call.

    With our Click To Call Service, make your website visitors potential customers by the simple click to an icon for getting in touch with your representative instantly.

    Why Click to Call is a Much-Needed Service for Your Business?

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    Dismissal of Manual Dialling

    Don’t worry about agent productivity as click to call service enables customers to connect with agents without the hassle of Manual dialling.

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    Automatic Tracking of Calls

    Need to monitor the performance of your agents? Click to Call Service successfully tracks all agent calls provides performance details regularly.

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    Enabling Call Masking

    Your agents can connect with your customers anytime anywhere without disclosing their personal numbers.

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    Ease of Call Recording

    Keep your agents on their toes attain effortless quality control by the simple yet effective call recording feature.

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    Availability of Detailed Call Reports

    Elaborate dashboards that offer thorough data and analytics for the multitude of calls that your agents face on a daily basis which assists in intensive decision makings.

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    Real – Time Call Monitoring

    Get updated information on all your business calls at the tip of your figures with live call monitoring panel.

    Want to upgrade to a new business communication system that is efficient, time saving cost effective or add Click to Call Services right now?

    Are you looking for improved customer Experience & smoother sales flow ?

    MCUBE has the perfect blend of greater flexibility, maximized agent efficiency, & enhanced overall productivity for your business with our multiservice quick fix.

    With our Click To Call Service, make your website visitors potential customers by the simple click to an icon for getting in touch with your representative instantly.

    MCUBE’s Smart Call Assignment Platform – The Autodialer Solution

    The Autodialer Service automatically dials the numbers on the list provided to it & once the customer answers, it instantly connects the call to a live agent saving up on your agent productivity and time.

    Cloud based MCUBE’s Autodialer Solution administers a remote data center which helps in automating and expediting the calling process eliminating the recurring infrastructure and equipment costs to your business.

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    Detection of Unprofitable Numbers

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    Automated Contact List Management

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    No Device Restrictions on Call Transfers

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    DND/DNC List Call Filtering

    Essential Factors That Set Our Autodialer Apart

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    Increases your Contact Center Efficiency

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    Creates A Better Customer Experience

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    Makes the Sales Flow Smoother

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    Integrates Seamlessly with Other Contact Centre Tools

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    Enhances Agent Productivity

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    Better Monitors Compliance with Regulations

    MCUBE’s Autodialer Service is just the tool that you need for an Inexpensive & Proficient Contact Center with the perks of improved customer satisfaction and revenue generation.

    A Warm-up to Our Softphone Solution

    MCUBE’s Softphone Service empowers you to make your business calls through the system itself.

    Get all your Inbound & Outbound Calls straight to your system and take your calls directly from your device & remove the burden of adding a hardware phone system for receiving or calling.

    Why Does Your Business Need Softphone?

    Softphone Solution eliminates the requirement of hardware phone device to take calls which benefits immensely towards the connectivity factor of any organisation for all it’s business telecommunications.

    Some of the other advantages of installing Softphone Service are:

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    Minimal Installation Requirements

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    Boosted Return on Investments

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    Reduced Connectivity Problems for Agents

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    Improved Call Quality

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    Enhanced Remote Accessibility

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    Maximised Cost Effectiveness

    How Can you Access MCUBE’s Softphone Solution?

    Do u want to upgrade your business communication facilities to Softphone? You can do that in just 3 simple steps

    1. Download & Install OpenVPN
    2. Download & Install Linphone
    3. Through Log In Credentials

    We are always here to help you understand all about the service and take your business connectivity to new heights.

    Make Your Patients Love Their IVR Experience

    This question has come to a banal point as IVR has become one of the most commonly utilised communication tools between an organisation  it’s customer. But let’s just take a quick brush up on its technicality.

    An IVR system is an automated, intelligent & multi-layered business phone solution that allows the caller to provide & access information through the combination of pre recorded messages & text to speech technology with the help of a telephone keypad or voice response.

    What exactly is an IVR system?

    This question has come to a banal point as IVR has become one of the most commonly utilised communication tools between an organisation it’s customer. But let’s just take a quick brush up on its technicality.

    An IVR system is an automated, intelligent & multi-layered business phone solution that allows the caller to provide & access information through the combination of pre recorded messages & text to speech technology with the help of a telephone keypad or voice response.

    Features of IVR that are meant for Health Sector

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    A Reliable Information Provider

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    A Dependable Identifier & Verifier

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    A Trustworthy Call Filterer

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    A Consistent Quality Analyst

    Features of IVR that are meant for Health Sector

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    Automated Appointment Bookings

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    Reduces the Need to Hire Extra Staff

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    Offers Better Customer Satisfaction

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    Offers Better Customer Satisfaction

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    Allows Patients to Pay their Own Bills

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    Allows Agents More Time to Assist Patients

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    Enhanced Customer Service

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    Quick & Smart Routing of Calls

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    Reduction in Hold Time of Patients

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    Quick Retrieval of Patient History

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    Cost Effective & Efficient Solution